- Balances must be paid 48 hours before the delivery date

- Sales orders with a balance within 48 hours of the delivery date will be subject to rescheduling

- A $250 fee will be charged for any bounced check payments

- A $500 administrative fee will be charged for each credit card payment chargeback

- The Customer is liable for all legal fees associated with collecting any non-payment or chargeback

- A 5% fee will be charged every two weeks until balances are paid for any unpaid delivered merchandise resulting from a chargeback or non-payment

- Italia Furniture requires a 30% deposit to reserve any merchandise (incoming or in stock)

- A 50% deposit is required to initiate production of a custom item

- Custom order deposits are non-refundable after 5 days of the payment date, not to exceed 50%

- Italia Furniture will hold merchandise at no charge for up to 8 weeks, unless otherwise stated 

- After 8 weeks, a 5% storage fee will be charged every 2 weeks

- The storage fee is 5% of the merchandise subtotal before tax and delivery unless if otherwise noted

- If a customer cancels after 8 weeks (in stock or incoming reserved), the aforementioned storage fee will be deducted from the deposit refund

- All items, excluding custom and final sale, may be returned for a full refund before delivery

- Final sale items/sales orders may be canceled for a 10% restocking fee before delivery

- All items in like new condition may be returned for store credit within 5 days of delivery

- All items in like new condition may be returned and refunded less a 25% restocking fee within 5 days of delivery

- Final sale items cannot be returned after delivery/pickup

- All items are non-refundable after 5 days

- Returns will not be accepted if there are any signs of damage

- Delivery fees are non-refundable after completion

- Returned items will be subject to a minimum pickup fee of $150 or $3.00 per mile from distance to the showroom

- A $40 fee will be charged for canceling and/or rescheduling deliveries within 48 hours of the scheduled delivery date

- The customer is not responsible for items that arrive damaged - if an item arrives damaged, Italia Furniture will work as quickly as possible to replace, repair, or process an immediate refund

- Italia Furniture does not move existing items at a delivery location

- Italia Furniture does not hang anything to walls (ie. mirrors)

- If a customer fails to show within 20 minutes of the delivery team arriving at a delivery site, the customer forfeits his/her delivery slot and will be charged a 'no show' fee of 50% of the original delivery fee or a minimum of $75

- Italia Furniture is not responsible for any damages once a delivery note has been signed

- Concealed damage must be reported within 3 days of delivery completion - Italia Furniture is not responsible for concealed damages outside of the 3 day window

- Italia Furniture is not responsible for damages to the walls and/or floors that are not noted at the time of delivery

- Italia Furniture provides an estimated delivery time window at least 24 hours before the delivery date

- Italia Furniture honors all manufacturer's warranties

- For an additional amount, a comprehensive protection plan can be added to a sales order.

- Tax exempt sales must provide current tax/business ID documentation as well as complete a tax exemption form

- In order to receive a tax refund for out of country shipments, the items must be delivered to your freight forwarder and a BOL must be provided with reference to your sales invoice - miscategorized shipments without proper documentation will not be eligible for a tax refund

- Leather and marble are natural products - variations within manufacturer's tolerance will not be designated as 'defective' and are not subject to additional claims, discounts, or return exceptions

- Italia Furniture quotes the best estimated date of arrival for incoming and custom order items - in the event of a delay, the customer is not entitled to any additional discounts