Return & Store Policy
RETURNS & EXCHANGES
- All clearance and final sale items are final and cannot be returned, canceled or exchanged after purchase.
- There will be no refunds or exchanges on all regular items three days after delivery. If a delivery has to be rescheduled to pick up an item, the customer must pay either the original delivery amount or a minimum of $80.00.
- There is a 30% restocking charge for returns on delivered sales and floor items that have been taken off the showroom floor for purchase.
- There are no returns on accessories (art pieces, small pieces, area rugs)
- Minimum fee for delivery is $80.00 within the Metro Atlanta area.
- Deliveries on bedroom furniture sets start at $120.00 within the Metro Atlanta area.
- Deliveries outside Metro Atlanta will be calculated on a case by case basis.
- If a customer fails to show for a scheduled delivery, the customer will be charged a minimum of $80.00 or the original delivery amount for a rescheduling.
- All remaining balance must be paid before items can be delivered.
- For warranty claims, Italia Furniture will do its best to work with the manufacturer and customer; however, Italia Furniture is not responsible for paying warranty claims or servicing replacement claims.
- For an additional amount, Italia Furniture can offer accidental protection coverage.
- For repairable warranty claims, Italia Furniture will work with the manufacturer to dispatch a certified technician.
- Layaway term is limited to 90 days with a minimum deposit of 30%.
- If the purchaser cancels a layaway purchase, the deposit will be forfeited, not exceeding
- 30% of the purchase price.
- Motion furniture such as recliners and sleeper sofas have many moving parts. Caution must be exercised when operating these items.
- Special orders may, without penalty, be canceled within 24 hours of purchase. If for any reason a customer fails to take delivery of a special order, all deposit on the item will be forfeited.
- A minimum deposit of 50% must be paid on the full purchase price of a custom order.
- Italia Furniture quotes the best estimated date of arrival; however in the unlikely event of a delay, the order is not entitled to any compensation or discount.
- Special order items cannot be returned, exchanged or cancelled after 24 hours of purchase.
If you have any questions, please email firstname.lastname@example.org or call us at 770-416-1356.